Your customers want to hear from you!

Community engagement, customer support, social monitoring. Whatever you call it, it’s about responding quickly and appropriately to your audiences and potential customers on social media.

It’s an important part of building trust in your brand, which as we all know, lays the path to purchase. And yet, so often it’s forgotten about or considered the lesser part of social media management activity (aren’t we right?!).

Over recent years we’ve seen people increasingly using social media to make direct contact with brands. Whether it’s simply commenting on a post, or getting inn touch directly to ask questions about a product. Or to make a booking.

When it happens, someone needs to respond! Otherwise your interested party might become… well, not so interested.

That’s why customer support is a part of your social media strategy that can not be neglected or forgotten.

COMING IN HOT

Here at FULL STOP social media, our customer support service is offered in-house by English speaking Brisbane-based communications experts and is available to our clients Monday to Friday 8am to 6pm.

It includes monitoring likes, comments and direct responses on all the major platforms (Facebook, Instagram, LinkedIn) so you can have complete peace of mind that every hot lead is coming your way (and that every negative comment is responded to appropriately).

Don’t let an opportunity to make a sale pass go unnoticed. Let our team help with this area of your social media marketing!